🛍️ Refund & Returns Policy

1. Introduction Overview

At ClickCrafters, we strive to provide high-quality digital products that meet your expectations. However, due to the digital nature of our products, our refund policy is designed to be fair to both our customers and our business.

Please read this Refund & Returns Policy carefully before making a purchase. By purchasing our products, you agree to the terms outlined below.

2. Refund Eligibility Criteria

We offer refunds only in the following cases:

• Corrupted or Broken Files: If the downloaded file is corrupted, damaged, or not working as described, we will replace it within 24 hours. If we are unable to fix the issue, a full refund will be issued.
• Accidental Purchase: If you accidentally purchased a product and have not downloaded it, we may offer a refund within 24 hours of purchase.
• Duplicate Payment: If you were charged twice for the same product, we will refund the duplicate payment immediately upon verification.

3. Refund Scenarios Quick Guide

Scenario	Refund Eligible?	Notes
File is corrupted or broken	✅ Yes	We will replace the file first. Refund if replacement fails.
Accidental purchase (not downloaded)	✅ Yes	Must request within 24 hours of purchase.
Duplicate payment	✅ Yes	Full refund of duplicate amount.
Change of mind	❌ No	Digital products cannot be returned.
Product doesn't work with my software	❌ No	Check requirements before purchase.
I don't know how to use it	❌ No	Instructions/guides are included with each product.
Product not as expected	❌ No	Please review product descriptions and previews.

4. How to Request a Refund Process

To request a refund, please follow these steps:

• Step 1: Email us at online@clickcrafters.shop with the subject line "Refund Request - [Order ID]".
• Step 2: Include your order ID, product name, and a detailed reason for the refund request.
• Step 3: If the issue is related to a corrupted file, please attach a screenshot of the error.
• Step 4: Our team will review your request and respond within 24-48 hours.

5. Refund Processing Time Timeline

• Razorpay / UPI: Refunds are processed within 3-5 business days.
• Credit/Debit Cards: Refunds may take 5-10 business days depending on your bank.
• Bank Transfers: Refunds are processed within 3-7 business days.

You will receive a confirmation email once the refund has been initiated.

6. Exceptions Special Cases

• Bundled Products: If you purchased a bundle, refunds are considered for the entire bundle, not individual items.
• Custom Products: Custom or personalized products are non-refundable.
• Discounted Products: Products purchased at a discount are subject to the same refund policy.

7. Chargebacks Disputes

If you file a chargeback without first contacting us to resolve the issue, we reserve the right to:

• Provide evidence of delivery to your bank/payment provider.
• Suspend your access to our products and services.
• Take legal action to recover any losses incurred.

We encourage you to contact us directly at online@clickcrafters.shop before initiating any chargeback.

8. Contact Us Support